Customer care

Return policy

Clear, fair guidelines for returns and exchanges — managed directly by the store.

30-day window
Eligible orders can be returned within this period from the order date.
Refund or exchange
Choose a refund to your original payment method or exchange for another item.
Online requests
Start or track a return online with your order number and email.

Before you return

Return conditions

Items must meet these requirements for Chinioti Wood Craft to approve your request.

Full policy

Refunds and exchanges may be available for eligible orders within the return window.

Returns and exchanges may be available within 30 days of purchase for eligible items. Contact the store to start a return.

Next step

Use your order number and email to request or track a return online — within 30 days of your order.